Why Use Managed IT Services From an Employee-Owned Team?
An employee-owned company means that employees hold a significant or controlling stake in the company’s ownership. Since employees have a direct stake in the company’s success, they are more likely to take ownership of their work. The result is greater attention to detail and more proactive problem-solving. That’s why managed IT services are better through such a model.
| “We see our clients as our partners. That’s why we want all of our employees to have a direct interest in your success.” – says Joe Anslinger, Chief Technology Officer for Lieberman Technologies. |
Although there are about 8,000 managed service providers (MSPs) in the United States, few of them are employee-owned. While most MSPs still hold their employees accountable via service level agreements, partnering with an employee-owned MSP takes that accountability one step further.
So, this article will explore the benefits of managed IT services by an employee-owned company. We will also guide you through what to ask to verify that your potential MSP will hold their employees accountable for your IT services.
Why Managed IT Services Need Accountable Employees
Your managed IT provider is responsible for maintaining your IT uptime, resolving incidents, and optimizing your IT systems. When their employees are held accountable, they are pushed to follow through on tasks, document resolutions, and escalate issues appropriately.
Ownership over tasks also reduces response times. When employees take responsibility for incidents, they’ll work more efficiently to diagnose, troubleshoot, and resolve issues without unnecessary delays. Businesses lose an average of 15.3 minutes of work per employee to IT downtime daily, but working with dedicated technicians can reduce that loss.
| Discover The Power of An Employee-Owned MSP Learn More |
6 Reasons Why Managed Service Providers That Are Employee-Owned Are Beneficial
1. Results-Driven Service
An employee-owned MSP operates with a direct stake in performance. Every team member is motivated to deliver exceptional service and the results of that dedication show. Employee-owners have a vested interest in client satisfaction that encourages proactive problem-solving, personalized support, and a commitment to long-term client success.
2. Consistent Quality
Because every employee has ownership in the business, there is a collective drive to maintain high standards across all services. Employee-owned MSPs are less likely to cut corners or deprioritize service quality, as each employee’s own success is tied to the company’s overall reputation.
3. Lower Internal Turnover
Employee-owned MSPs typically have lower turnover rates, as all employee-owned businesses do. The National Center for Employee Ownership (NCEO) found that voluntary quit rates at employee-owned businesses are one-third of the national average. Less turnover means it’s easier for you to develop a long-term relationship with an experienced point-of-contact who understands your needs and systems.
4. Stability
Since ownership is distributed among employees rather than a small group of executives or investors, employee-owned MSPs are often more stable over time. They are less likely to be acquired, restructured, or subjected to sudden management changes that could impact your level of service or its quality.
5. Customer-Centric Decision-Making
At an employee-owned MSP, decision-making is less bureaucratic and more responsive to customer needs. Employees who directly interact with clients have more influence over service improvements, allowing for faster adjustments and better alignment with your priorities.
6. A Focus on Sustainable Growth, Not Just Profit
Employee-owned MSPs prioritize sustainable, long-term growth over maximizing short-term profits. This focus translates into stable pricing, reinvestment in technology and staff training, and a commitment to long-term client partnerships.
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How to Ask Your Potential MSP About How They Hold Their Employees Accountable
Whether or not your potential MSP is employee-owned, accountability still needs to be an integral aspect of their approach to managing your IT. Here are some key questions that you should ask during your next discovery call to assess how they do this.
| Question to Ask | What to Look For in The Answer |
| How do you track employee performance and accountability? | Clear performance metrics, regular evaluations, and documented processes. |
| What systems do you have in place to monitor service quality? | Use of ticketing systems, customer feedback mechanisms, and service level agreements. |
| How do you handle employee mistakes or performance issues? | Structured improvement plans, retraining programs, and clear escalation procedures. |
| What kind of training and certifications do your employees maintain? | Ongoing training, industry certifications, and mandatory skill refreshers. |
| How do you prevent unauthorized access or mishandling of client data? | Role-based access controls, logging and auditing, and strict compliance policies. |
| Do you have an internal review process for resolving complex IT issues? | Collaborative troubleshooting, peer reviews, and tiered escalation for unresolved issues. |
| How do you measure customer satisfaction with employee performance? | Regular surveys, client feedback reviews, and performance-based incentives. |
| What is your process for addressing and preventing recurring IT issues? | Root cause analysis, continuous improvement plans, and proactive monitoring tools. |
Find an Employee-Owned MSP in Lieberman Technologies
Everything that you just read is a large part of why Lieberman Technologies is proud to be an employee-owned MSP. We have a set of solutions that are proven to drive results, but we can customize them to fit your needs better.
Our full suite of services includes:
- Managed IT services
- IT support
- Cybersecurity
- Network support
- IT outsourcing
- IT helpdesk services
- IT consulting
- and more
Reach out to us today to learn more about how we can help you.
